Privacy Policy

Effective Date: 01/01/2025


1. Introduction

Hyperloop Laundry ("we," "us," or "our") values your privacy and is committed to protecting your personal information. This Privacy Policy explains how we collect, use, store, and share your data when you use our website (HyperloopLaundry.com), mobile services, and SMS communications.

By using our services, you agree to the terms of this Privacy Policy. If you do not agree, please do not use our services.


2. Information We Collect

We collect the following types of personal information when you interact with our services:

a. Information You Provide to Us

  • Account Information: When you create an account, we collect your name, email address, phone number, and password.
  • Payment Information: If you make a purchase, we collect your payment details (credit/debit card information or third-party payment service details).
  • Laundry Preferences: Any special instructions or preferences you provide regarding laundry services.
  • Customer Support: Any information you provide when contacting us for assistance.

b. Automatically Collected Information

  • Device Information: We collect data about the device you use to access our services, including IP address, browser type, and operating system.
  • Usage Data: We track your interactions with our website, such as page views and service requests, to improve user experience.
  • Location Information: If you allow location access, we may collect your location to optimize delivery and pickup services.


3. How We Use Your Information

We use your information for the following purposes:

  • To Provide Our Services: Scheduling pickups and deliveries, processing payments, and handling customer requests.
  • To Communicate With You: Sending order confirmations, service updates, and responding to customer support inquiries.
  • To Send SMS Notifications:
  • Customers opt into our messaging system when they schedule a pickup via HyperloopLaundry.com.
  • We use SMS to confirm pickups/deliveries, provide status updates, and assist with customer support.
  • We do not send marketing or promotional texts unless you explicitly opt in.
  • To opt out of SMS, reply “STOP” at any time. To resubscribe, reply “START” to (321) 248-7171.
  • To Improve Our Services: We analyze usage patterns to enhance our offerings.
  • To Comply with Legal Obligations: We may use your information to comply with applicable laws and regulations.


4. How We Share Your Information

We are committed to not transferring your personal data to external organizations except for service providers necessary to deliver our services or as required by law. We have strict policies and procedures in place to prevent unauthorized sharing of your data. Specifically:


Service Providers: We work with trusted third-party vendors to help provide our services, such as payment processing, SMS messaging, and operational support. These vendors are contractually obligated to use your data solely for the services they provide on our behalf and are required to maintain its confidentiality.

Legal Authorities: We may disclose your personal information if required to do so by law or in response to valid legal processes, such as a subpoena or court order.

Business Transfers: In the event of a merger, acquisition, or sale of assets, your data may be transferred as part of the transaction. We will ensure that any acquiring entity follows the terms of this Privacy Policy.

  • We do not sell, rent, or trade your personal information to any third party for marketing purposes.


5. How We Protect Your Information

We implement security measures to protect your personal data, including:

  • Encryption: Secure storage of sensitive data, such as payment details.
  • Access Controls: Limited access to personal data by authorized employees only.
  • Regular Audits: Monitoring for unauthorized access and potential threats.

However, no system is 100% secure. If you believe your data has been compromised, please contact us immediately.


6. Your Rights & Choices

Depending on your location, you may have the following rights:

a. Access & Update Your Information

You can review or update your account details by logging into your account or contacting us.

b. Opt-Out of Communications

  • SMS Opt-Out: Reply “STOP” at any time to unsubscribe.
  • Email Opt-Out: Click "Unsubscribe" in any email to stop receiving marketing messages.
  • Cookies & Tracking: Manage cookies through your browser settings.

c. Data Deletion Requests

You can request that we delete your account and personal data by contacting us at [insert contact email]. Some data may be retained for legal or business reasons.


7. Third-Party Links & Services

Our website may contain links to third-party websites or services. We are not responsible for their privacy practices, so we encourage you to review their policies.


8. Children's Privacy

Our services are not intended for individuals under 13 years old (or the applicable age of digital consent in your region). We do not knowingly collect personal information from minors.


9. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. We will notify users of significant changes via email or SMS. Continued use of our services after updates constitutes acceptance of the revised policy.


10. Contact Us

If you have any questions about this Privacy Policy or how your data is handled, you can contact us at:

📧 Email: support@hyperlooplaundry.com

📞 Phone: 281-542-8236

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